Technical Support
We Provide After-Sales Installation Training, Which Can Be Voice or Video Guidance, As Well as On-Site Installation Guidance at the Customer's Production Site.
Provide Timely Technical Assistance to Ensure Stable Machine Operation.
At Hetong Automation, we believe that exceptional service is the foundation of lasting partnerships. Beyond manufacturing high-quality automation equipment, we are committed to ensuring every customer receives continuous technical support, timely upgrades, and complete peace of mind through our warranty system.
Your Feedback Helps Us to Provide Better Services
Issue & Diagnosis
Customers can contact Hetong’s service team by phone or email for prompt assistance, while our specialists provide remote or on-site diagnosis to quickly identify and resolve issues.
Diagnosis
Remote or on-site troubleshooting by technical specialists.
Training & Guidance
Operation guidance and maintenance training for customer teams.
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